Shipping policy

Shipping Policy

Effective Date: 02.08.26

Thank you for shopping with us. We’re committed to processing and shipping your order with care and intention.

Order Processing

All orders are processed within two (2) business days after purchase, excluding weekends and holidays. During high-volume periods, presales, or product launches, processing times may be extended. Any extended timelines will be clearly communicated at checkout or via email.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

Shipping times are estimates provided by the carrier and begin once your order has been shipped, not when it is placed. Delivery times may vary based on location, carrier performance, and external factors beyond our control.

We are not responsible for delays caused by the shipping carrier.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. All shipping fees are non-refundable.

Incorrect Addresses

Please review your shipping details carefully before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

We are not responsible for lost or stolen packages marked as delivered by the carrier. If your package is delayed or missing, we recommend contacting the carrier directly using the tracking information provided.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will review the issue and determine the appropriate resolution at our discretion.

A Note on Care & Intention

Every order is packed with care and attention to detail. We appreciate your trust and patience as we work to deliver your purchase safely.

Contact Us:
thecoalition@theunfitproject.com